退款政策Refund Policy

1. 7 天退款保證及資格

GoGoAI 的自願 7 天退款保證只適用於同時符合以下條件的訂單：首次購買 GoGoAI 軟件方案；直接透過 gogoaiglobal.com 所連結的官方 Stripe 結帳購買；按結帳頁所示標準原價付款；以及在相關 EA 完成交付及授權前提出申請。申請亦必須在成功付款後 7 個曆日內提出，期限由 Stripe 記錄的成功付款時間開始，並於第 7 個曆日杜拜時間 23:59（GST，UTC+4）屆滿。

『原價』指未使用優惠券、促銷碼、限時／減價價格、套裝折扣、聯屬／合作夥伴優惠、特別或議定價格、升級／續期抵扣、贈送權益或其他價格減免的標準網站售價。任何使用折扣或優惠的訂單均不屬本自願 7 天退款保證範圍。

此 7 天退款保證是 GoGoAI 額外提供的合約利益，並不限制或取代你在適用強制法律下就瑕疵、不符合說明、未交付、重複／未授權扣款或其他事項享有的不可排除權利。如適用法律提供額外補救，以該法律為準。

本版本只適用於生效日期或之後完成的購買。較早訂單按購買時已接受的退款政策處理，但適用強制法律另有規定者除外。

2. 一次性購買、交付及授權

除非結帳頁明確標示為循環訂閱，現有 GoGoAI 軟件方案均以單次、非循環收費購買，不會自動續費。『一次性購買』只描述付款方式；一年期或其他定期授權仍會在所示期限屆滿，只有明確標示為終身的方案才提供終身授權。

當相關 EA 檔案已交付給你或在你的會員帳戶可供存取，且所購授權已按你提供的交易帳戶資料完成啟用，即視為完成軟件交付及授權。我們可使用付款、權益、檔案存取、授權及支援紀錄核實履行時間。

你提供交易帳戶或其他授權資料並要求盡快交付，即要求我們開始履行數碼內容合約。完成交付及授權後，在法律允許的範圍內，你確認已收取並接受所購數碼產品，而本自願 7 天退款保證亦隨即終止。其後不接受因改變主意、不再需要、未先核實相容性、期望落差、交易表現或其他個人原因提出的退款。

3. 申請方法

• 在 7 天期限內及完成軟件交付／授權前，透過本頁所列 GoGoAI 聯絡渠道提出申請，並清楚註明『退款申請』。兩個期限中較早發生者為準。
• 提供購買所用電郵、購買日期、方案名稱，以及 Stripe 收據或結帳／付款識別資料。請勿傳送完整卡號或安全碼。
• 符合本自願保證的交付前申請毋須提供退款理由，但我們可要求合理資料以核實購買者、訂單資格、履行狀態及防止欺詐或重複退款。

4. 不屬自願 7 天保證範圍

• 任何使用優惠券、促銷碼、限時／減價價格、套裝折扣、聯屬／合作夥伴優惠、特別或議定價格、升級／續期抵扣、贈送權益或其他價格減免的訂單。
• 已完成 EA 交付及所購授權啟用的訂單，或在 7 天期限後提出的改變主意／個人原因申請。
• 交易虧損、錯失利潤、滑點、點差、隔夜利息、追加保證金、負結餘、策略表現或其他市場結果。
• 券商、VPS、MetaTrader、訊號、數據、銀行、匯兌、付款機構、稅項或其他第三方產品及費用。
• 並非直接透過 GoGoAI 官方網站結帳購買的產品；請向相關賣方申請其自願退款。
• 欺詐、退款濫用、未獲授權轉售／分享、反向工程或其他重大違反服務條款的申請。

5. 法定權利及交付問題

本政策不排除或限制法律不容許排除的權利。如發現重複或未經授權扣款、未收到已購權益／軟件、軟件有依法認定的瑕疵，或產品與購買說明有重大差異，請盡快聯絡我們。我們會依法及按實際情況調查，並在適當時修正、重新交付、換領、扣減價格或退款。

未經授權付款亦應立即通知發卡銀行。在提出拒付或爭議前先聯絡我們通常能更快解決問題，但不限制你向發卡銀行或依法提出爭議的權利。

6. 審核及付款時間

收到所需資料後，我們一般會在五個工作天內確認結果或要求補充資料。獲批退款會退回原付款方式；我們不會要求以加密貨幣、禮品卡或另一個人的帳戶收款。

提交退款至 Stripe／原付款方式後，實際入帳時間由發卡銀行及付款網絡決定，通常仍需數個工作天。匯率變動、銀行或付款機構另收且未由 GoGoAI 收取的費用，可能不會由我們退回。

7. 退款後的軟件及帳戶

退款獲批或付款被撤銷後，相關軟件權益、下載及授權可即時終止或撤銷。你須停止使用並刪除所持軟件及備份，不得繼續運行、分享或重新啟用。

如帳戶仍有其他未退款的有效產品，可繼續使用該等權益。為履行會計、反欺詐及法律責任，我們可按私隱政策保存必要的交易及退款紀錄。

8. 聯絡

退款申請及查詢：請使用本頁所列 GoGoAI 聯絡渠道。服務時間及回覆速度可能因公眾假期或核實需要而異。

1. 7-day guarantee and eligibility

GoGoAI's voluntary 7-day money-back guarantee applies only when all of these conditions are met: this is your first GoGoAI software-plan purchase; you bought directly through the official Stripe checkout linked from gogoaiglobal.com; you paid the standard full price shown at checkout; and you request the refund before the relevant EA has been delivered and its licence activated. The request must also be submitted within 7 calendar days after successful payment. The period begins at the successful-payment timestamp recorded by Stripe and expires at 23:59 Gulf Standard Time (GST, UTC+4) on the seventh calendar day.

'Full price' means the standard website price without a coupon, promotional code, limited-time or sale price, bundle discount, affiliate or partner offer, special or negotiated price, upgrade or renewal credit, complimentary entitlement, or any other price reduction. An order receiving any discount or promotion is outside this voluntary 7-day guarantee.

This 7-day guarantee is an additional contractual benefit offered by GoGoAI. It does not limit or replace non-excludable rights under applicable mandatory law concerning defects, material misdescription, non-delivery, duplicate or unauthorised charges, or another statutory remedy. Where mandatory law provides an additional remedy, that law prevails.

This version applies only to purchases completed on or after its effective date. Earlier orders remain governed by the Refund Policy accepted at the time of purchase, except where applicable mandatory law provides otherwise.

2. One-time purchase, delivery, and activation

Unless checkout expressly identifies a recurring subscription, current GoGoAI software plans are purchased with a single, non-recurring charge and do not renew automatically. 'One-time purchase' describes billing only: a one-year or other fixed-term licence still expires at the stated time, and only a plan expressly labelled lifetime provides a lifetime licence.

Software delivery and licence activation are complete when the relevant EA file has been delivered to you or made accessible in your member account and the purchased licence has been activated for the trading-account details you supplied. We may use payment, entitlement, file-access, licensing, and support records to verify fulfilment time.

By supplying trading-account or other licensing details and requesting prompt delivery, you ask us to begin performing the digital-content contract. Once delivery and activation are complete, to the extent permitted by law, you acknowledge receipt and acceptance of the purchased digital product and this voluntary 7-day guarantee ends. We then do not refund for change of mind, no longer needing the product, failure to check compatibility, unmet expectations, trading performance, or another personal reason.

3. How to request a refund

• Use the GoGoAI contact channel shown on this page within 7 days and before software delivery and activation are complete, and clearly state 'refund request'. The earlier deadline controls.
• Provide the purchase email, purchase date, plan name, and the Stripe receipt or checkout/payment reference. Never send a full card number or security code.
• An eligible pre-fulfilment request under this voluntary guarantee does not require a reason. We may request reasonable information to verify the purchaser, order eligibility, fulfilment status, and prevent fraud or duplicate refunds.

4. Outside the voluntary 7-day guarantee

• Orders using a coupon, promotional code, limited-time or sale price, bundle discount, affiliate or partner offer, special or negotiated price, upgrade or renewal credit, complimentary entitlement, or another price reduction.
• Orders for which EA delivery and purchased licence activation are complete, or change-of-mind and personal-reason requests made after the 7-day period.
• Trading losses, lost profit, slippage, spreads, swaps, margin calls, negative balances, strategy performance, or another market outcome.
• Broker, VPS, MetaTrader, signal, data, bank, foreign-exchange, payment-provider, tax, or other third-party products and charges.
• Products not purchased directly through the official GoGoAI website checkout; request any voluntary refund from the relevant seller.
• Fraud, refund abuse, unauthorised resale or sharing, reverse engineering, or another material breach of the Terms.

5. Statutory rights and delivery issues

This Policy does not exclude or limit rights that law does not permit us to exclude. If you identify a duplicate or unauthorised charge, missing purchased entitlement or software, a defect recognised by applicable law, or a material difference from the purchase description, contact us promptly. We will investigate under applicable law and the circumstances and, where appropriate, correct, redeliver, replace, reduce the price, or refund.

Also notify your card issuer immediately about an unauthorised payment. Contacting us before a chargeback or dispute often resolves the issue faster, but does not limit your right to contact your issuer or exercise a legal remedy.

6. Review and payment timing

After receiving the required information, we generally confirm the outcome or request missing details within five business days. An approved refund is returned to the original payment method. We will not ask you to receive it by cryptocurrency, gift card, or another person's account.

After submission to Stripe and the original payment method, the card issuer and payment network control posting time, which can take additional business days. Exchange-rate movements and fees charged separately by a bank or payment provider, and not received by GoGoAI, may not be recoverable from us.

7. Software and account after refund

When a refund is approved or payment is reversed, the related software entitlement, download access, and licence may be terminated or revoked immediately. You must stop using and delete the software and backups and may not continue running, sharing, or reactivating it.

Other valid, non-refunded products on the account may remain available. We may retain necessary transaction and refund records for accounting, fraud prevention, and legal compliance under the Privacy Policy.

8. Contact

For refund requests and questions, use the GoGoAI contact channel shown on this page. Response times may vary on public holidays or where verification is required.